ACRIS Privacy Policy
1. Introduction
ACRIS is committed to protecting the privacy of individuals and handling personal information in a responsible and transparent manner. This Privacy Policy explains how ACRIS collects, uses, stores and discloses personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.
This policy applies to all personal information collected by ACRIS in the course of providing professional services, including restructuring, insolvency related advisory services and associated compliance work.
2. Scope and Jurisdiction
ACRIS operates primarily within Australia and is governed by the Australian Privacy Act 1988 and the Australian Privacy Principles.
From time to time, ACRIS may deal with individuals or entities located outside Australia. Where this occurs, personal information will still be handled in accordance with this policy and Australian privacy standards.
3. Personal Information Collected
ACRIS may collect and hold personal information including, but not limited to
• Names
• Phone numbers
• Email addresses
• Business names
• Company financial information
• Accounting records obtained via accounting platforms such as Xero, MYOB or QuickBooks
• Australian Taxation Office information
• Employee related information including wages, superannuation and entitlements
ACRIS does not collect or store identification documents such as passports or drivers licences.
4. How Personal Information is Collected
Personal information is collected directly from clients and prospective clients through
• Website enquiry forms
• Telephone conversations
• Email correspondence
• Direct engagement during the provision of professional services
• Authorised access to third party platforms including accounting software and government portals.
ACRIS does not collect personal information via SMS or unsolicited document uploads.
5. How Personal Information is Used
Personal information is used for legitimate business and professional purposes including
• Assessing restructuring, voluntary administration or liquidation options
• Providing professional advice and services
• Meeting legal, regulatory and compliance obligations
• Internal record keeping and case management
• Communicating with clients
• Making referrals to third parties such as legal advisers, where appropriate and with consent
6. Disclosure of Personal Information
ACRIS may disclose personal information to third parties where reasonably necessary to perform professional duties or where required by law. This may include disclosure to
• Legal advisers
• Government bodies such as the Australian Taxation Office or ASIC
• Technology and service providers including CRM systems, email providers and secure cloud platforms.
Disclosure occurs either where required or authorised by law, or where client consent has been provided or is implied through engagement.
7. Overseas Storage and Cloud Services
ACRIS uses reputable cloud based software and service providers. As a result, personal information may be stored on servers located both within Australia and overseas.
Where information is stored overseas, ACRIS takes reasonable steps to ensure that service providers maintain appropriate data protection and security standards consistent with Australian privacy requirements.
8. Marketing and Communications
ACRIS may send marketing communications as well as service related communications.
Recipients are provided with the ability to opt out of non essential marketing communications at any time. Service related communications that are necessary to deliver professional services may continue where legally required.
9. Website Analytics and Cookies
The ACRIS website may use cookies and analytics tools to collect information such as IP addresses, browser type and usage patterns. This information is used to improve website functionality, performance and user experience.
Analytics data does not identify individuals personally and is used in aggregate form only.
10. Security of Personal Information
ACRIS takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This includes administrative, technical and physical safeguards appropriate to the nature of the information held.
11. Access and Correction
Individuals may request access to personal information held about them and request correction of inaccurate, incomplete or outdated information, subject to legal and professional obligations.
Requests should be made in writing using the contact details below.
12. Privacy Enquiries and Complaints
For privacy related enquiries, access requests or complaints, please contact:
Postal address
PO Box 3569
Wamberal NSW 2260
Australia
ACRIS will respond to privacy enquiries within a reasonable timeframe and in accordance with applicable law.